Privacy Policy

At eSIMHop, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information as an independent eSIM service platform and aggregator. By using our services, you consent to the data practices described in this policy.

2.1 Personal Information

• Name and email address
• Contact information
• Device information (model, IMEI if provided)
• Payment information (processed securely by our payment providers)

2.2 Usage Information

• eSIM activation status
• Service usage patterns
• Customer support interactions
• Website usage data

2.3 Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Cookies and similar technologies

• To provide and manage your eSIM services
• To process your payments and orders
• To communicate with you about your service
• To provide customer support
• To improve our services and user experience
• To comply with legal obligations
• To detect and prevent fraud

We share your information with:

• eSIM service providers (to activate and manage your service)
• Payment processors (for secure payment handling)
• Customer support tools and services
• Analytics providers (in anonymized form)

We do not sell your personal information to third parties.

• Encryption of sensitive data
• Secure payment processing (PCI DSS compliant)
• Regular security audits and updates
• Access controls and monitoring
• Secure data storage and transmission

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain data processing
• Export your data
• Withdraw consent at any time

We use cookies and similar technologies for:

• Essential website functionality
• Authentication and security
• Performance monitoring
• Service improvement

You can control cookie preferences through your browser settings.

• Account information: Retained while account is active
• Transaction records: Kept for legal and tax purposes
• Usage data: Retained for service improvement
• Support communications: Kept for reference

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

• We may update this policy periodically
• Significant changes will be notified via email or website
• Continued use after changes implies acceptance

For privacy-related inquiries:

• Email: privacy@esimhop.com
• Support: support@esimhop.com
• Response Time: Typically within 24 hours